F.A.Q. Frequently Asked Questions


WARRANTY POLICY

COMPLETE BIKE WARRANTY: – Warranty is as follows for all hard-goods; 90 days from date of purchase on all parts against manufacturing defects and defects in materials, One year from date of purchase on all frames against manufacturing defects and defects in materials. (Only valid to original purchaser with copy of receipt).

 

AFTERMARKET PARTS & FRAME WARRANTY: – Warranty is as follows for all hard-goods; 6 months from date of purchase on all parts against manufacturing defects and defects in materials, One year from date of purchase on all frames against manufacturing defects and defects in materials. (Only valid to original purchaser with copy of receipt), lifetime warranty items use same guidelines below. 

– Complete Bicycles must be assembled by a qualifying bike shop to validate warranty.

– Wear & tear, product abuse, and improper use are not covered under warranty.

– Shipping costs to Stolen are covered by original purchaser, shipping costs back to said customer is covered by Stolen.

– After examination, warrantied products are subject to repair or replacement. Availability may result in alternative products or colors deemed suitable by Stolen being sent as replacements. Exact color and model is not guaranteed.

– Soft-goods excluded in warranty.

– If you feel your product is not covered under warranty call us at our USA office to see which options you qualify for under our crash replacement policy (see below).

-If you purchased your Stolen product the USA please contact your countries distributor. 

CRASH REPLACEMENT POLICY
– If a product is no longer under the warranty duration, or simply does not qualify, we offer a very lenient crash replacement discounted pricing policy to keep you riding.

– Please contact us for pricing and availability, valid receipt for product in question needed at time of crash replacement purchase.

WARRANTY PROCESS
– If you live in the United States please contact us through either email or phone to receive an RA number if applicable.
(If you live in another area please contact your corresponding nearest distributor)

– Upon receiving an RA # send effected product(s) into the address below along with a copy of your receipt, and a sheet with your information (IE- Name, Phone, Email, Address, etc)

– After examination your product may be replaced, repaired, or returned to the address provided.

– Availability may result in alternative products or colors deemed suitable by Stolen being sent as replacements. Exact color and model is not guaranteed.

WARNING
Use Stolen BMX products at your own risk. These products are to be installed or assembled by a qualified bike shop and used only in the manner intended by the bicycle manufacturer. Be sure to follow any enclosed instructions when installing products. Do not use this product if defective or damaged. The purchaser or user assumes all risks associated with the use of this product.

WHERE CAN I PURCHASE STOLEN PRODUCTS?

You can find genuine Stolen complete bikes & parts at your local dealer (use our dealer locator to find nearest one by clicking HERE). We do also sell our parts on this website of you do not have a stocking dealer in your town. If you are outside the United States please contact your nearest distributor (use our distributor list HERE).

WHERE CAN I STOLEN STICKERS?

If you live in the USA:
To receive a few (3) free STLN sticker:

Send a self addressed & stamped enveleope (S.A.S.E.) to our US office below:

Stolen BMX
Attn: Stickers Yo!
641 S. Palm Street, Unit E
La Habra, CA 90631

To receive twelve (12) assorted STLN stickers:

Send $5.00 by money order or check to the address above.

You can also purchase them HERE with Credit Card or PayPal.

If you need replacement decal kits for complete bikes HERE or frames you can get them HERE

If you live outside the USA:

Please contact your local distributor (see distro. list)


WHAT IS THERMALITE?

Thermalite™ is a proprietary Nylon66-based material that is infused with long-glass fibers for strength and durability. We tune the Thermalite™ material for specific uses.

We currently offer pedals, pegs, and seatposts in the Thermalite™ material

 

WHAT IS P² HEAT-TREATMENT?

P² Heat Treatment is Stolen’s marketing name for post-weld heat treatment. Post-weld heat treatment significantly the strength of Chromoly.
The same process is named different names by different BMX companies but the process is exactly the same.